Step into the world of Wired Ink Graphic & Web Design Studio, where creativity knows no bounds. Our mission is to design remarkable creations that resonate deeply with our clients. Our foremost goal is to cater to your needs, and in doing so, we offer inventive designs, a friendly and personalised experience, and cutting-edge solutions. Over a span of many years and partnerships, we’ve meticulously developed our Trust Agreements, fostering a relationship built on mutual trust and respect.
We’d like to emphasise that our Trust Agreements are subject to periodic revisions. Prior to initiating your project with a deposit, we kindly ask that you peruse the most up-to-date Terms & Conditions detailed below. Please note, when we refer to Terms & Conditions, we’re specifically pointing to our comprehensive Trust Agreement Documents.
*By submitting your deposit, you agree to the Terms & Conditions specified in our Trust Agreement.
**While no physical document is required, your deposit signifies acceptance of the below Terms and Conditions (as also indicated on quotations and invoices).
GRAPHIC DESIGN TERMS & CONDITIONS
RIGHTS AND OWNERSHIP:
The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Wired Ink Graphic & Web Design Studio, until fully paid for. No artwork will be supplied without full payment. Proof of payment will only be accepted as soon as funds show and are cleared by banking institution.
The Client is responsible to register designs for copyright, trade mark or Intellectual Property at their own cost if they should feel that they want to trademark or copyright a logo, brand or content. For more info about South African Trademarking or Copywriting please read more here: https://www.gov.za/services/intellectual-property/register-trademark or https://www.wipo.int/portal/en/
No graphic design, elements thereof, logo, business cards, publication material, marketing material, website design, content or intellectual property will automatically be copyrighted or trademarked.
Note: Please make sure to get a few quotes from different intellectual property lawyers before you proceed as the pricing for copywriting and trade marking is very expensive.
If you’re a part of your brand, design, logo or intellectual property has already been trademarked or copyrighted by another person or institution you as the clients is responsible for the fees to amend the artwork. There is no way Wired Ink or its staff can be held responsible for name or brand that has been copyrighted by someone else. It is the clients responsibility to ensure the name, brand or elements they want to use has no copyright infringement.
By paying your deposit for the project to design a brand or graphic design element you agree that you understand the content of this document and are not infringing on someone else’s concept, copyright, intellectual property or trademark.
CLIENT FEEDBACK:
The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Wired Ink Graphic & Web Design Studio.
The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.
THIRD PARTY CONTRACTS:
Wired Ink Graphic & Web Design Studio are not responsible for contracting other creative professionals to provide services that are not offered by the studio.
No project will commence on the assumption that third parties might be required for project completion. Such details will be finalized prior to project commencement, unless requested by The Client at a later date.
References for such services can be supplied by Wired Ink Graphic & Web Design Studio built on previous trust and successful projects with suppliers.
Third Parties to consider:
- Photographers
- Videographers
- Copy Writers
- Printers
- Signage
Wired Ink Graphic & Web Design Studio cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier! Please check final artwork and require proof prints through suppliers before commencing with projects.
PAYMENTS:
Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 60% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Wired Ink Graphic & Web Design Studio, from where the team of designers will be briefed to commence with the website.
The down payment is non-refundable. The remaining 40% is payable to Wired Ink Graphic & Web Design Studio upon completion of the project, before the original artwork and open file format will be supplied to The Client.
Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.
No monies or deposits for projects will be paid back to client at any time during or after the project.
The remaining 40% is payable to Wired Ink Graphic & Web Design Studio upon completion of the project, before the original artwork and open file format will be supplied to The Client.
Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.
DEPOSITS:
When a deposit or full amount is paid, we kindly request our clients to complete their projects within 12 months.
To ensure the project runs smoothly, and in light of price fluctuations over time, it’s important that all parties remain dedicated until completion – otherwise an additional fee will be charged after 1 year. If a project is put on hold by a client, the same is applicable after 12 months.
DELAYED PAYMENT:
If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Wired Ink Graphic & Web Design Studio.
REVISIONS:
All projects include Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Wired Ink Graphic & Web Design Studio cannot and will never limit The Client to change their minds.
Though the price at the beginning of the contract is based on the length of time that Wired Ink Graphic & Web Design Studio estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.
The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.
ADDITIONS AND ALTERATIONS:
New work requested by The Client and performed by Wired Ink Graphic & Web Design Studio after ATP (agreement to proceed), is considered an addition or alteration (extra revision round).
If the job changes to an extent that substantially alters the specifications described in the original estimate, Wired Ink Graphic & Web Design Studio will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.
FILE FORMATS:
Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD OR AI), PRINT READY JPEG & PDF. Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe Photoshop and/or Illustrator is used.
BACKUP:
Wired Ink Graphic & Web Design Studio is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted for separately if requested for by The Client.
ERRORS AND OMISSIONS:
Wired Ink Graphic & Web Design Studio is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations.
Wired Ink Graphic & Web Design Studio is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation.
DEADLINES:
A Note on Deadlines: Wired Ink Graphic & Web Design Studio loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too.
We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin.
Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Wired Ink Graphic & Web Design Studio deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.
CANCELLATION:
A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Wired Ink Graphic & Web Design Studio. Thereupon, Wired Ink & Web Graphic Design Studio can choose to cease further work on the project. Full amount paid for project will be allocated as cancellation fee.
PROMOTION:
Wired Ink Graphic & Web Design Studio has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.
USE OF DESIGN ELEMENTS:
Wired Ink Graphic & Web Design Studio legally assumes clients has proof read and approved text copy and images (photos, stock images, web images) before supplying the artwork & copy to Wired Ink for design purposes. If Wired Ink needs to source images from the internet or stock image websites (free or paid) it is the client’s responsibility to check if the sourced images are licensed or available to use for the project under commercial or non-commercial usage laws. If no images are supplied by the client, the Wired Ink Design Team will use placeholder images to illustrate the design. If the clients approve the art work and paid 40% deposit to finalize the project, Wired Ink will assume the client has checked these images legally for use based on Country & Commercial Laws containing to the project. Wired Ink legally assumes the client has not copied text illegally from other content and as such broken the law and plagiarized the content. Wired Ink Graphic & Web Design Studio therefore cannot take responsibility or liability of mages, artwork or copy text used in design art of any kind. If a client gets sued for using an image, photo or text illegally it is the client’s responsibility and liability to pay legal fees and any other fees that may arise for using photos, images or text copy wrongly. Wired Ink Graphic & Web Design Studio cannot be held legally responsible for any loss or damages that may occur due to wrongful use of images, photos, stock photos, internet images, text or copy text. As soon as the client signs off the project by paying 40% deposit or fully paying for project all artwork becomes the client’s ownership and legal responsibility. Clients need to check if images, photos, stock phots, text and copy text can or may be printed, published or posted into the web or internet. Any design material or art work printed, posted to web or any digital and electronic media is the responsibility and legal liability of the client. Hereby Wired Ink Graphic & Web Design Studio indemnifies itself from any legal repercussions of the latter.
COMMUNICATION:
Wired Ink Graphic & Web Design Studio can be reached by telephone or email from Monday to Thursday between 8:30am and 5pm, or Fridays between 8:30 am to 15:50pm. Wired Ink is closed for business on Saturdays and Sundays. All appointments must be scheduled on as agreed by both parties. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R450/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.
CONFIDENTIALITY:
The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.
AND LASTLY THIS…: In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.
In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.
*By paying the deposit, The Client agrees to Wired Ink Graphic & Web Design Studio Terms and Conditions as stipulated in this document, unless otherwise arranged.
**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As stated on all quotations and invoices).